This area is for DataExpress Customers Only
Please note that some of the information you may access here is of a proprietary nature and use or disclosure of this information is covered by your license agreement.
Support Packages and Hours
Gold Support
For severity 1 and 2 issues in your production environment, support is available 24 X 7 X 365. Support for severity 3 and 4 issues is available from 7:30am to 5:30 pm (CT), Monday through Friday except holidays.
Silver Support
Available 7:30am to 5:30 pm (CT), Monday through Friday except holidays.
Support Contacts
Our comprehensive support structure enables our staff to meet our customer's critical technical needs with the requisite responsiveness and expertise. You may contact your support representative by using one of the following methods:
Do Not report Sev-1 or Sev-2 issues Via Email.
All Severity 1 & 2 issues should be reported by phone at 1-866-309-9326
| DataExpress Phone Toll-Free: | 1-866-309-9326 |
| Email DataExpress Non-Stop: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Email DataExpress Open: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
DMB Holidays 2010
| New Years Day | Friday, January 1 |
| Martin Luther King Day | Monday, January 18 |
| President's Day | Monday, February 15 |
| Memorial Day | Monday, May 31 |
| Independence Day | Monday, July 5* |
| Labor Day | Monday, September 6 |
| Thanksgiving | Thursday, November 25 |
| Day after Thanksgiving | Friday, November 26 |
| Christmas | Friday, December 24* |