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Please note that some of the information you may access here is of a proprietary nature and use or disclosure of this information is covered by your license agreement.
Support Packages and Hours
Gold Support
For severity 1 and 2 issues in your production environment, support is available 24 X 7 X 365. Support for severity 3 and 4 issues is available from 7:30am to 5:30 pm (CT), Monday through Friday except holidays.
Silver Support
Available 7:30am to 5:30 pm (CT), Monday through Friday except holidays.
Support Contacts
Our comprehensive support structure enables our staff to meet our customer's critical technical needs with the requisite responsiveness and expertise. You may contact your support representative by using one of the following methods:
Do Not report Sev-1 or Sev-2 issues Via Email.
All Severity 1 & 2 issues should be reported by phone at
| Customer Support Toll Free: | 1-866-309-9326 |
| Email DataExpress Non-Stop: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Email DataExpress Open: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
DMB Holidays 2012
| New Years Day | Monday, January 2* |
| Martin Luther King Day | Monday, January 16 |
| President's Day | Monday, February 20 |
| Memorial Day | Monday, May 28 |
| Independence Day | Wednesday, July 4 |
| Labor Day | Monday, September 3 |
| Thanksgiving | Thursday, November 22 |
| Day after Thanksgiving | Friday, November 23 |
| Christmas | Tuesday, December 25 |