Dataexpress

This area is for DataExpress Customers Only

Please note that some of the information you may access here is of a proprietary nature and use or disclosure of this information is covered by your license agreement.

Support Packages and Hours

Gold Support
For severity 1 and 2 issues in your production environment, support is available 24 X 7 X 365. Support for severity 3 and 4 issues is available from 7:30am to 5:30 pm (CT), Monday through Friday except holidays.

Silver Support
Available 7:30am to 5:30 pm (CT), Monday through Friday except holidays.

Support Contacts
Our comprehensive support structure enables our staff to meet our customer's critical technical needs with the requisite responsiveness and expertise. You may contact your support representative by using one of the following methods:

Do Not report Sev-1 or Sev-2 issues Via Email.

All Severity 1 & 2 issues should be reported by phone at 1-866-309-9326

DataExpress Phone Toll-Free: 1-866-309-9326
Email DataExpress Non-Stop: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Email DataExpress Open: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

DMB Holidays 2010

New Years Day Friday, January 1
Martin Luther King Day Monday, January 18
President's Day Monday, February 15
Memorial Day Monday, May 31
Independence Day Monday, July 5*
Labor Day Monday, September 6
Thanksgiving Thursday, November 25
Day after Thanksgiving Friday, November 26
Christmas Friday, December 24*
* These dates are in lieu of the actual day which falls on a weekend in 2010
 

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