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Please note that some of the information you may access here is of a proprietary nature and use or disclosure of this information is covered by your license agreement.
Support Hours
For severity 1 and 2 issues in your production environment, support is available 24 X 7 X 365. Support for severity 3 and 4 issues is available from 7:30am to 5:30 pm (CT), Monday through Friday except holidays.
Do Not report Sev-1 or Sev-2 issues Via Email.
All Severity 1 & 2 issues should be reported by phone at
| Customer Support Toll Free: | 1-866-309-9326 |
| Direct Number | 630-790-7414 |
| Email DataExpress Non-Stop: | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Email DataExpress Open: | This email address is being protected from spambots. You need JavaScript enabled to view it. |
DMB Holidays 2013
| New Years Day | Tuesday, January 1 |
| Martin Luther King Day | Monday, January 21 |
| President's Day | Monday, February 18 |
| Memorial Day | Monday, May 27 |
| Independence Day | Thursday, July 4 |
| Labor Day | Monday, September 2 |
| Thanksgiving | Thursday, November 28 |
| Day after Thanksgiving | Friday, November 29 |
| Christmas | Wednesday, December 25 |